Products

TECPEL Service Contract

1. Scope of Contract

This Service Contract applies to transactions in which a customer purchases products, accessories, software, calibration services, or other related services from the website of TECPEL Co., Ltd. (hereinafter "the Company").

The product name, price, specifications, model, accessories, warranty terms, delivery method, and other transaction information shown on each product page constitute part of this Contract.

2. Company Information

The Company discloses the following business information on this website for customer review before transaction confirmation:

  1. Company name: TECPEL Co., Ltd.
  2. Tax ID: 23744685.
  3. Telephone: +886-2-2218-3111.
  4. Email: sales@oka.com.tw.
  5. Business address: 3F, No.12, Lane 130, Minquan Rd., Xindian Dist., New Taipei City 23141, Taiwan.
  6. Website: https://www.tecpel.com.tw/.

If the above information changes, the latest information published on this website or in the site footer shall prevail.

3. Ordering and Payment

Before placing an order, the customer should confirm the product type, quantity, price, shipping fee, payment method, delivery information, and invoice details. Once an order is placed, the Company will ship the goods or provide the service in accordance with the order contents.

In the event of stock shortage, discontinuation, pricing errors, system anomalies, or incomplete payment, the Company may contact the customer to arrange replacement, cancellation, or refund.

4. Delivery and Shipping

Products will be shipped according to the delivery method selected by the customer. Shipping fees, delivery regions, estimated delivery time, and special delivery terms shall follow the indications shown on the checkout page or product page.

If a product is returned because the customer provided incorrect recipient information, was absent at delivery, or refused acceptance, the cost of redelivery may be borne by the customer.

5. Seven-Day Inspection Period and Returns

Purchases made through this website qualify as distance selling, and the customer is generally entitled to rescind the contract within seven days of receiving the goods, without stating any reason.

Returned items must remain complete, including the product itself, accessories, packaging, warranty card, manual, free gifts, and invoice or sales voucher.

The seven-day right of rescission or full refund does not apply in the following cases:

  1. Customized products or services made to the customer's specifications.
  2. Unsealed software, license keys, digital content, or online services.
  3. Products that have been used, disassembled, soiled, damaged, or are missing accessories beyond the extent necessary for inspection.
  4. Other products or services for which the seven-day right of rescission is excluded by law.

The Company shall not, by contract terms, restrict or exclude in advance any right of rescission granted to consumers by law. Where an item qualifies as a reasonable exception, this shall be clearly disclosed before purchase.

6. Product Warranty

The Company provides warranty service for the products it sells in accordance with the terms shown on the product page, warranty card, manufacturer announcements, or quotation. Unless otherwise stated, the warranty period commences from the date of purchase or the invoice date.

Warranty coverage generally includes:

  1. Material or manufacturing defects under normal use.
  2. Functional anomalies not caused by human factors.
  3. Repairs or replacements determined by the manufacturer or the Company to be a warranty obligation.

The following circumstances are not covered by the warranty:

  1. Damage caused by human factors, drops, immersion, moisture, corrosion, or foreign substances.
  2. Failure to follow the instruction manual, incorrect wiring, exceeding the measurement range, or use in an unsuitable environment.
  3. Self-performed disassembly, modification, repair, or component replacement.
  4. Consumables, batteries, probes, sensor aging, cables, protective sleeves, fuses, and other wear parts, unless otherwise stated on the product page.
  5. Damage caused by natural disasters, fire, lightning, voltage anomalies, or other force majeure.
  6. Cases where proof of purchase cannot be provided, the serial number has been removed, or the warranty label has been damaged.

If the Company confirms that a product fails to meet its original specifications due to causes attributable to the Company (such as defects in material, manufacturing, or calibration accuracy), the Company will provide repair, replacement, recalibration, refund, or other reasonable remedy as appropriate.

Except where otherwise mandatorily required by law, the Company's liability for damages arising from such causes is capped at the actual purchase price of the product.